Last updated: [Date]
1. Introduction
Welcome to Urban Fitwear Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.manlytopwear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.
We specialise in premium fit and quality apparel designed specifically for big & tall gentlemen worldwide. Our collection includes long sleeve tops, polo shirts, printed t-shirts, short sleeve t-shirts, and vests.
2. User Obligations and Responsibilities
2.1 Account Information
When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
2.2 Prohibited Conduct
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the proper working of our website
- Make fraudulent or speculative purchases
- Resell our products without authorisation
2.3 Age Requirement
You must be at least 18 years old or have parental consent to make purchases through our website.
3. Products and Services
3.1 Product Descriptions
We strive to accurately describe all products on our website, including sizing, colors, and materials. However, slight variations may occur due to monitor settings and manufacturing processes.
3.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product without notice.
3.3 Hygiene Policy
For hygiene reasons, we cannot accept returns or exchanges on vests unless they are faulty or incorrectly shipped. All other items (long sleeve tops, polo shirts, printed t-shirts, short sleeve t-shirts) are eligible for returns within 15 days.
4. Orders and Payment
4.1 Order Process
When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process all orders within 1-2 business days (excluding weekends and holidays) from our Bristol headquarters.
4.2 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We do not store your full payment card details on our servers.
4.3 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already accepted.
5. Shipping and Delivery
5.1 Shipping Options
We offer two shipping methods:
- Standard Shipping (£12.95): via DHL or FedEx, delivery within 10-15 business days after dispatch
- Free Shipping: for orders over £50 via EMS, delivery within 15-25 business days after dispatch
5.2 Delivery Areas
We ship worldwide except to certain remote areas in Asia and other locations not served by our carriers (DHL/FedEx/EMS). You are responsible for any customs duties or import taxes in your country.
5.3 Delivery Issues
If your package is lost or significantly delayed, please contact us at [email protected]. We will work with the carrier to resolve the issue.
6. Returns and Refunds
6.1 Returns Policy
We offer a 15-day return policy from the date you receive your items. To be eligible for return:
- Items must be in original condition with tags attached
- Vests can only be returned if faulty or incorrectly shipped
- You must initiate the return process within 15 days
6.2 Returns Process
To initiate a return:
- Email our fit specialists at [email protected] with your order details
- Repackage items securely with original tags and packing slip
- Ship to: Urban Fitwear Sales Returns, 38 Unit 33, St Nicholas Market, Bristol, GB BS1A 6JS
We recommend using a tracked shipping service as you’re responsible for the package until it reaches us.
6.3 Refunds
Refunds are processed within 5 business days after we receive and inspect your return. You will receive a refund for the item cost minus original shipping fees.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use our content without our express written permission.
8. Liability Limitations
8.1 Product Use
We are not liable for any injury or damage resulting from the use or misuse of our products beyond their intended purpose as clothing items.
8.2 Website Use
We strive to keep our website available and functioning properly, but we are not liable for any temporary unavailability or technical issues beyond our reasonable control.
8.3 Maximum Liability
Our maximum liability to you for any claim related to these terms or your use of our website shall not exceed the total amount you paid for the products in question.
9. Privacy
Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.
10. Changes to Terms
We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last updated” date. Your continued use of our website after changes constitutes acceptance of the new terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Address: Urban Fitwear Sales, 38 Unit 33, St Nicholas Market, Bristol, GB BS1A 6JS