Last Updated: [Insert Date]

At Urban Fitwear Sales, we understand that big & tall gentlemen deserve clothing that fits perfectly. While we strive to provide premium fit and quality in every long sleeve top, polo shirt, and t-shirt we craft, we know that sometimes an exchange or return may be needed.

Our Returns Promise

We stand behind our extended-size apparel with a 15-day return policy from the date you receive your items. Your satisfaction is as important to us as the quality stitching in our garments.

Important Note

For hygiene reasons, we cannot accept returns or exchanges on vests unless they are faulty or incorrectly shipped. All other items in our collection (long sleeve tops, polo shirts, printed t-shirts, short sleeve t-shirts) are eligible for returns.

Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, email our fit specialists at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange (please specify size if exchanging)

Step 2: Prepare Your Package

Once approved:

  • Repackage items in their original condition with tags attached
  • Include the original packing slip or a copy of your order confirmation
  • Securely seal the package

Step 3: Ship Your Return

Send your return package to:

Urban Fitwear Sales Returns
38 Unit 33, St Nicholas Market
Bristol, GB BS1A 6JS

We recommend using a tracked shipping service as you’re responsible for the package until it reaches us.

Refund Information

Processing Time

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Your new item will ship within 2 business days of approval

Refund Amounts

You’ll receive a refund for the item cost minus original shipping fees. For exchanges, we’ll cover standard shipping for your replacement item.

Return Request Template

Use this template when contacting us about your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Manly Topwear Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item(s) for return: [Product Name, Size, Color] – Reason: [Fit Issues/Quality Concern/Wrong Item Received/etc.] – Preferred resolution: [Refund to original payment method/Exchange for Size [X]] I have reviewed your returns policy and confirm the items are in original condition with tags attached. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

International Returns

For our global customers (excluding remote areas not served by DHL/FedEx/EMS):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Faulty or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange a free return label and expedite your replacement.

Questions?

Our Bristol-based fit specialists are here to help with any returns queries. Email us at [email protected] and we’ll respond within 24 hours (weekdays).

The Urban Fitwear Sales Team
Providing premium fit for big & tall gentlemen since [Year]