Welcome to Urban Fitwear Sales – where premium style meets perfect fit for big & tall gentlemen. Below you’ll find answers to our most common questions about our products, delivery, returns and more.

About Our Products

What makes your clothing suitable for big & tall men?
Our collections are specifically engineered for taller, broader frames with features like extended torso lengths, reinforced collars on polos, and proportionally adjusted cuts across all garments. Unlike standard sizing, we design for the big & tall physique from the ground up.
What types of tops do you offer?
Our current range includes:
  • Long Sleeve Tops
  • Polo Shirts (including workwear styles)
  • Printed T-Shirts
  • Short Sleeve T-Shirts
  • Classic T-Shirts
  • Vests
All designed with the big & tall gentleman in mind.
Are your products true to size?
Yes, our sizing is specifically calibrated for big & tall men. We provide detailed size charts for each product to ensure you get the perfect fit. If you’re between sizes or unsure, our fit specialists are available via email at [email protected] to offer personalized advice.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Delivery Information

Where do you ship to?
We ship worldwide with the exception of some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my delivery options?
We offer two shipping methods designed for your convenience:
  • Standard Shipping (£12.95): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days and include tracking.
How long will my order take to arrive?
After our 1-2 business day processing time:
  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch
You’ll receive tracking information as soon as your order ships from our Bristol warehouse.
Do you offer express shipping?
Currently we focus on providing reliable, big & tall friendly standard shipping options. Our Standard Shipping via DHL/FedEx offers the fastest delivery times available for most locations.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. UK customers enjoy free returns, while international customers are responsible for return shipping costs. Items must be unworn, in original condition with tags attached.
How do I initiate a return?
Simply email our team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our fit specialists are available via email at [email protected]. We typically respond within 24 business hours.
Where is Urban Fitwear Sales located?
Our headquarters and warehouse are located at:
38 Unit 33, St Nicholas Market, Bristol, GB BS1A 6JS

Urban Fitwear Sales is committed to providing premium big & tall menswear with service to match. If you have any questions not covered here, don’t hesitate to reach out to our team.